Available for Sr. Product Architect Role

Chanelle Henry

Crisis-Tested Technical Translator • Service Architect • Infrastructure-Fluent

Why Flexential

Crisis-tested at VA, Slalom, IBM—translating between technical teams and business stakeholders when everything's on fire.

Service blueprinting framework featured by Miro. Map complex backend infrastructure to frontend outcomes.

Azure Fundamentals (AI-900), VMware familiar, Cisco-literate. 7+ years in IT services/provider environments.

IBM/Bluewolf (B2B SaaS), Slalom (enterprise platforms), VA (federal infrastructure at scale).

2024

Lead Platform Strategist — Salesforce Ecosystem (Remote)

Untangled fragmented legacy infrastructure to create unified digital platform serving millions of Veterans
Crisis-managed federal stakeholder ecosystem—navigated FISMA compliance, security constraints, and engineering blockers to ship under pressure
Architected AI-readiness assessment for legacy data systems, ensuring clean pipelines for predictive analytics
Reduced user error rates by translating complex bureaucratic requirements into intelligent, automated UI flows

2020 — 2022

Senior Product Manager — Enterprise Platforms (Remote)

Created service blueprint framework mapping backend API dependencies to frontend journeys—featured by Miro as best practice
Owned technical delivery for enterprise-scale platforms from architecture to deployment, managing API integrations and third-party service evaluations
Established platform standards across microservices architecture, accelerating team velocity
Led cross-functional teams through ambiguity to shipped code in fast-paced Agile sprints

2011 — 2013

Director of Platform Experience — B2B SaaS (Hybrid)

Directed product strategy for complex Salesforce ecosystem implementations, translating enterprise requirements into scalable technical architectures
Partnered with Engineering VPs to deliver multi-tenant design systems integrated with backend APIs
Managed platform roadmap balancing infrastructure investments against business feature delivery

2013 — Present

Director of Product Design & Strategy (Remote)

Fractional "Head of Product" for early-stage startups—turning rough ideas into shippable roadmaps and scalable systems
Built custom AI research workflow using RAG architecture, cutting analysis time by 40%
Acted as crisis translator between Product and Engineering for ViacomCBS, Atlanta nonprofits, various startups

Azure Fundamentals (AI-900) VMware Cisco Cloud Architecture API Integration Microservices

Service Blueprinting Platform Strategy Technical Program Leadership Cross-functional Alignment Crisis Management

Azure AI RAG Architecture Python AI-102 (In Progress)

Salesforce Platform FISMA Compliance Legacy Modernization Stakeholder Translation

Service Blueprint framework featured by Miro as enterprise best practice
Speaker at tech conferences on complex systems thinking and AI-enabled workflows
15+ years remote collaboration experience—crisis management from anywhere

Referred by Mace Warren for the Sr. Product Architect role.
Crisis-tested, infrastructure-fluent, ready to translate.

get@chanellehenry.com 267-616-5022 LinkedIn